Archive for the ‘Improving Effectiveness’ Category

Why concentric circles of people in your network is not useful

Thursday, June 26th, 2008

A few days ago, I heard someone advising people new to networking on how to network. Of course, I was curious to hear what she had to say!

Her advice was to create a network of “concentric circles” of people.

Then meet with people in your inner most circle once a week. Meet with the next circle once a month. With the next circle, perhaps once a quarter. And with the outer most circle, meet once a year.

What she didn’t say — and what most people giving networking advice don’t say — is how to decide which people goes in which circle.

Instead, her emphasis was on keeping in touch.

Well, focusing on “keeping in touch” without knowing how or why can cause you a lot of unnecessary grief.

And if you’re using this “concentric circles” approach currently, and it’s not working for you, you’ve already experienced this “grief” first-hand.

So learn how to choose the right people and build your circles first.

Then schedule your weekly, monthly or quarterly meetings.

More contacts in less time

Saturday, March 15th, 2008

I recently had an intriguing conversation with Antony Vila, founder of Contact25.

This is a company that is focused on helping people automate and simplify the networking process. Their philosophy:

Why spend time going to long winded networking events when you can meet 15 new contacts in an hour and a half?

I wanted to share the highlights of our conversation, because I think there’s something here for everyone (which is unusual):

Sri: Why did you create this product — what’s the story behind it? And how does it help event organizers?

Antony: We have created an online software solution to help events organisers to run and promote speed networking events.

Originally it was created to help us run streamlined speed networking events ourselves but it was always designed with a view to helping others.

The speed networking concept has been around for a while now, but many organisers who attempt it come across the same problems:
- How do we manage the logistics of the event?
- How do we promote it?
- And once it’s finished, how do we measure its effectiveness?

We have created a solution which lets the events organiser get on with promoting the event while we have automated all the tedious administration elements.

This includes an online CRM to help manage prospects and customers, with batch html emailing to both groups.

We have an e-commerce facility to take payments for all the events upfront so there’s no chasing cheque after the event.

For the event itself, we have a dynamic table planning solution which maximises the number of ‘new’ meetings at every event. This means that on average over 90% of the time our contacts are matched up with people they have not met at the events before.

This is a real selling point for regular networkers who are frustrated with meeting the same contacts time and time again.

Sri: You mentioned that this product could be used within large companies to improve internal communications. Can you say more about this? How might this work?

Antony: One of the major pitfalls of growth is the inevitable reduction in quality communications.

Time an again when employees of large organisations are asked what could be improved they come back with the answer ‘communication’.

Speed networking is a very fair way of levelling out natural imbalances in large organisations.

By having regular speed networking sessions with a rotational system, (over time) everybody meets with everybody else for 5 minutes.

This means that all employees can feel that their needs and concerns are given a fair amount of time with the boss (and perhaps their boss’s boss).

It also gives employees a holistic view of the organisations so they can understand their place within it and how their actions affect the success of the business.

There are many ways in which organisations attempt to improve communications but there aren’t many that could be so easily integrated into the working day.

We’re pushing for organisations to hold speed networking sessions one a week / once a fortnight for just 1 hour to improve the way they communicate.

We believe that this will help every employee to have a finger on the pulse of the company so they can drive it forward in a cohesive direction.

Sri: Since satisfied clients are great referral sources, business owners are obviously interested in encouraging this. I wonder if your product could be used to encourage client referrals? What do you think?

Antony: Definitely!

We’ve got a product called DIY speed networking which is aimed at any group who just want to get started with speed networking.

Companies could use it to invite their contacts together and create synergies and new business opportunities for their clients.

Sri: Is there anything else you want to add?

Antony: If there are any readers who are interested in finding out more about speed networking or running their own events (either in conjunction with their own business or stand alone) please get in touch by visiting www.contact25.com or emailing avila@contact25.com.

How does your networking garden grow?

Saturday, March 1st, 2008

A few days ago, I noticed that my crocuses in my garden were beginning to come up. It made me really happy — because it meant that spring is here (even though many days it doesn’t feel like it).

Planting a garden with my son

Seeing the spiky leaves poking out of the ground, I remembered the day last fall when my son and I planted our flower garden.

I remember remarking to my neighbor that planting a garden is just like building a business.

Or cultivating a networking contact, for that matter.

You have a vision of what the end result will look like, and accordingly, you pick and place your plants (or select and time your business strategies and tactics, for that matter).

But you don’t get to see that end result for several months.

And when you do, you are sometimes surprised at how it looks.

Sometimes you may be surprised because in the many months of waiting, your original vision changes, or your memory of the vision fades.

And sometimes you’re taken aback by unexpected things that pop up! For instance, I have some mystery bulbs in my garden. And I’m really curious to find out what they are.

What does my garden have to do with your business or your networking habits?

Well, I don’t know about you, but I like to see results quickly. So gardening is my way of practicing patience.

Seeing the sprouts and the buds always give me hope. And the flowers, besides making me happy, remind me of why I planted the garden in the first place.

And those mystery plants — they remind me to be curious about the unexpected turns in business and the unexpected actions of people. (I find that to be far better than getting worked up!)

So, what is your way of practicing patience? How do you remain curious and open to new possibilities?

How to get good quality referrals

Saturday, February 16th, 2008

The most effective source of good quality referrals are your satisfied customers.

It’s hard to beat the genuine enthusiasm of delighted customers.

And yet, many people invest a lot of time and money trying to generate referrals through other means — while ignoring this excellent source of qualified referrals.

Here’s what I mean:

When looking for a recommendation about a product or service, most people look for someone who has already had some experience with that product or service.

They want to have a sense of what their experience might be like with that product or service, before they spend their money on it.

So what would you do in this situation?

  1. If you were about to buy a house, and needed to find a home-inspector, whom would you ask for a recommendation? Your realtor, or your friend who just bought a house?
  2. And if you got 2 recommendations, one from your realtor who hadn’t personally used this home-inspector’s services but knew that he was very good, and one from your friend who was delighted with their home-inspector’s services during their house buying process, which inspector would you choose? Why is this?

My point is this: If your customers are delighted with you, they’re much more like to whole-heartedly recommend you, whenever the opportunity arises.

And you will get a great referral – because that person will most likely trust their friend’s judgment and go with what he or she recommends.

By the way, the opposite is also true: how many times have you avoided doing business with someone, or buying a product, because a friend told you about his or her horrible experience with it?

But you know what? You probably you know all this already.

So, if you’re using business networking to mainly get referrals, are you tapping into your customers’ network?

Are you cultivating this most effective source of good quality referrals? If not, why not?

Is business networking the best way?

Sunday, November 18th, 2007

Just a couple of questions for you today.

If you’re using business networking as the main (or only) way to market your business,

  • How did you choose this method? Based on what factors?
  • Is it the most effective method, given the nature of your business? What makes you say this?

I find that many people are frustrated with their networking efforts.

I’m curious to hear about your opinion and experience, so I hope you’ll post your comment below.

Your elevator pitch vs. your company tagline

Sunday, November 11th, 2007

Taglines, to me, are very similar to the 30-second pitches. Both are about “telegraphing” your message to your audience — quickly, precisely, and memorably.

So here is a guest article about taglines. The same principles behind creating taglines can help you create your 30-second pitch.

Enjoy!

The Trouble With Taglines: Why This Catchy Phrase Can Lead You Astray and What You Can Do About It
by Kim Castle, BrandU®

taglines One of the most powerful components of a brand’s message is the summation of a brand’s position in the marketplace, the promise it offers, and the value it means to your customers; wrap that in a catchy turn of phrase in as few words as possible and you have yourself a tagline.

The trouble is… you need a great tagline to penetrate the overwhelmed mind of your customer and set up permanent residence in their psyche.

The trouble is… a great one is hard to create.

In a sense… taglines are magically delicious.

WHAT MAKES THEM SO GOOD

In a nutshell, taglines are an evocative and inspiring call to action that is specific to a specific business and sets a foundational tone for the business or product. They take away all guessing from your customer’s minds.

Web usability expert and author of Don’t Make Me Think, A Common Sense Approach to Web Usability says, “nothing beats a good tagline” even on the web.

Typically they take one of eight forms:

  1. An imperative call to action: Just do it.™ (Nike)
  2. An emotive call-to-action: When you care enough to send the best. (Hallmark)
  3. Link a product feature with an abstract need: A diamond is forever.™ (DeBeers)
  4. Single word benefits: Live. Love. Eat™ (Wolfgang Puck)
  5. A direct tie to brand experience: You’re in Good Hands With Allstate™ (Allstate Insurance)
  6. A promise: When it absolutely has to be there overnight.™ (FedEx)
  7. The pain of not using the product: Because so much is riding on your tires. (Michelin)
  8. A clever tie to the name: Every kiss begins with Kay. (Kay Jewelers)

However, just knowing a form does not make the magic. The form is just an empty shell without first defining the meaning of the words you actual use.

You also need a decision process to determine which form works best for your business.

Want to know the secret?

The magic is not in the actual words. It’s in a process to arrive at those words and put them in the right order.

Most business owners rush to craft the clever words before they even define the words and what they mean. It’s like wondering what kind of camera you should take with you to Mars when you haven’t even designed the rocket ship to get you there.

The lack of a process keeps business owners guessing for their tagline ‘out there’ in creative land.

In my near two decades in the brand business, I have developed a skill for writing these illusive creatures. Not just because I’m a brilliant copywriter. Not just because I’m clever— although several years as a stand-up comic surely helps.

My ability to craft the perfect unique tagline for a business is because I am able dive into the heart of a brand and bring up the gold. I’m able because of the heart of the brand is in it’s core values and core promises which is derived in the language portion of the brand creation process in Stage Two of BrandU® aptly called Brand Power™.

Here are examples of recent taglines I have created for clients once they have gone through the branding process. (Note these taglines are legally protected by copyright by each client.)

Together making thirst history.™
(Water 4 Life brings great water to the people that don’t have it.)

Bringing Out the Real You.™
(The Reveal System is a natural way to lose weight fast.)

Scientific Keys for Living Well.™
(The Feng Shui Advantage uses the ancient Chinese science of energy.)

Clarity All the Way to the Bank.™
(BrandU® is a process to develop business ideas into a money-making marketable brand.)

Notice these tagline they communicate more — they have a deeper resonance.

The reason: each word has a precise reason for being used and the process to arrive at those words addresses the four-dimensions of being human.

Sound complicated? It’s not. It’s a process.

So… the next time you find yourself looking ‘out there’ for the catchy summation of your brand’s position, promise, and value… stop. Remember your customers and multi-million dollar business deserve more than just a guess. You deserve clarity all the way to the bank.™

© Castle Montone, Limited

Author and BrandU co-creator, Kim Castle teaches entrepreneurs and small business owners how to turn their business ideas into a moneymaking marketable brand — from idea, to brand, to market. If you want to experience clarity all the way to the bank™, get your FREE branding tips now at www.whybrandu.com.

Building AND maintaining your network simultaneously

Saturday, November 3rd, 2007

Is this a challenge you share?

[My biggest networking challenge is] to continuously reach professionals working in central London as well as maintaining occasional contact with existing contacts

At first glance, it seems like the issue may be not having enough time to do both.

But perhaps it’s lack of time, in combination with trying to find and reach the right people.

Either way, here are two important points to keep in mind:

  1. What are you networking?

    In other words, why do you want to build or maintain your network? For what purpose?

    Do you want your network to help you generate new business, give you advice and information, provide guidance and encouragement, or all of the above?

    Once you know this, you’ll have a clear sense of what kinds of people to meet, whom to keep in touch with — and why.

  2. “Networking” is not the same as “keeping in touch”.

    Don’t confuse the two!

    You keep in touch with people you know for a variety of reasons. And networking may be one such reason.

    For instance, you may keep in touch with a business associate from a project you worked on together, just because you like his or her company. And one day, he or she may be able to help with a networking goal you have.

    On the other hand, if your only reason to keep in touch with someone is for “networking” purposes, it can get tedious. This is why networking often fails.

    You can avoid this problem (and the confusion) by first clarifying why you want to meet or reconnect with someone (i.e. to talk about what?).

Keeping these two points in mind will help make the whole networking process more manageable for you.

How to start building a sincere professional relationship

Sunday, October 28th, 2007

“[My biggest networking challenge is] starting! I think not having a good ice breaker outside of “Hello, my name is…” gets pretty boring and routine. Also how do I make an impression that leads to a sincere building professional relationship?”

Last week I wrote about what it takes to easily start conversations with anyone.

This week let’s consider how to make an initial impression that paves the way to building a long-term, sincere professional relationship.

Here’s the “secret”:

  • first discover a shared interest
  • then agree that you do in fact have this common interest.

After all, what would be the foundation or basis for the relationship, if you didn’t have any common interests?

So when you think you might want to build a strong professional relationship with someone, start by considering these questions:

  1. Why do you want to build a professional relationship with this person?
  2. Why might the other person want to build a relationship with you?
  3. How did you come to this conclusion? Based on what?

Your responses to these questions will help you engage in a productive conversation with this person on this topic.

You’ll be able to better explain to the other person why you’re interested in building a long-term working relationship. This helps the other person get a clearer sense of where you’re coming from.

You’ll also be able to talk about why the other person may want to consider such a relationship as well. Who knows? You might even bring up things he or she had not considered.

And if you are sincere about what you’re saying, your sincerity will naturally come through.

Try it. See how it works out for you.

(FYI, more on this topic is covered in module 3 of the Effortless Networking self-coaching program.)

Are you networking with the right people?

Sunday, October 14th, 2007

Many people attend business networking events or join leads groups without doing much research.

If you did, here is what you might find:

“[My biggest networking challenge is] finding an appropriate networking group. Most groups are comprised of businesses with annual revenue of less than $1M. We really have nothing to offer businesses of this size.”

Or your experience may be this:

“I cannot find a networking group to attend. I am a single mom, I have my own business in the financial industry and I would lile to take my business to the next level. Morning events do not work I take my daughter to school and I am out doing appointments in the evening. I am also looking for a networking group in the Htfd area of CT that does not have many financial professional members already. What do you suggest?”

My response: If you can’t find a group that fits your needs, create one!

I recently wrote about someone who created her own group, and is already reaping the results. Click here to read that story.

If you custom-design a networking group built around the shared objectives of the group members, the return on your investment (of time, energy and money) will be well worth it.

For instructions on how to create your own group, click here.

Important note: to get good returns from networking groups, you do need to invest your time, energy and usually money as well.

If you can’t or aren’t willing to do this, there are alternatives. Click here to read about some of these other options.

Six Different Ways to Get Your Business Known

Sunday, September 30th, 2007

Here is a good follow-on article to last week: you can use the concepts discussed here to get really clear about your networking objectives and figure out your strategies.

Right Tool for the Right Job: Six Different Ways to Get Your Business Known
By Kim Castle, BrandU®

tools If you’re like most people, you started out in your business with an idea of creating something, a dream of making lots of moola with it, and a desire to help people with it.

You then toil to make this idea a reality by developing it, testing it, making it, and then… it sits.

It’s only then do you realize that… your work hasn’t even begun yet.

You have to get the word out about your business.

Without knowing how, you start grabbing at tactics like straws in great hope of causing a clamor of customers lining up at your door.

Taking action is great. BUT do you know what job really needs to be accomplished and the right tool to achieve it?

To make your action and business a success, here are the major ways to get your business word out, what they do, and what you should and should not expect from them. They are in order of the biggest bang for your buck.

1. Branding – Define Your Communication

Branding is the process of creating precise and pin-pointed communication of your business (product or service), the value for which it stands, and the feeling customers consistently get from it.

In addition to giving you clear communication of your business’ value and uniqueness, branding provides you a set of rules, a bible, to follow. It also enables all other methods to be united and at their most effective.

NOTE: Branding is NOT a conceptual practice. In fact, it’s the act of turning the concept of your business idea into a solid commerce-driven experience. Just think about the brands you buy everyday. Branding is easy to do, if you have a process to follow.

2. Marketing – Connect to Eye-balls

Marketing is the act of taking a specific product offering out to as many people as possible in a way that elicits their attention and makes them eager to buy. In establishing the frequency of delivery you make sure they see your offer over the hundreds of marketing messages they see everyday without tipping the scale so far they tune your business out.

There are 3 main types of marketing:

  • Undifferentiated marketing, which assumes everyone is the same and aims a particular product at everyone. Sometimes referred to as a shotgun approach.
  • Differentiated marketing, which aims the product at specific segments in the market. Often referred to as defining a target market.
  • Concentrated marketing, when the message is aimed at just one small market. Often referred as finding a niche.

NOTE: Marketing does NOT define your business’ uniqueness, nor does it establish your credibility. Rather it is a set of systems based on a set of decisions. In order for your marketing to be it’s most effective, you have to have something solid to base those decisions on— your set of rules.

3. Public Relations – Enlist Big Mouths

PR is the art of influencing public opinion using the presentation of a client’s image, message, or product through exposure in the media.

Depending on how big you want your business to be (either in revenue, size, or impact), at some point you will want help in extending your reach and establishing credibility.

NOTE: The role of PR is NOT to define your business. Its action is to get the media’s assistance in amplifying what you have already defined. But you have to define it. Again, a set of rules is an invaluable asset. PR is a great way to assist with credibility. It should not be confused with publicity.

4. Advertising – Toot Your Horn

Advertising is the practice of creating specific campaigns to attract public attention to a product, service, or company. By means of paid announcements you affect perception or arouse consumer desire to make a purchase or take a particular action. Often this is done through the medias of radio, magazine, newspaper, or television. In fact, the media was invented as a vehicle of advertising.

While glamorous, advertising is often cost prohibitive for businesses just starting out. Without a significant long-term money and time commitment, it will prove unsuccessful and… painful.

NOTE: Advertising is NOT a quick fix way into the marketplace. Its action is to get attention and gain credibility by repeated exposure. Following a map will assure you are going in the right direction over the long haul.

5. Publicity – Make a Spectacle

Publicity is a tool of public relations focused on generating editorial media coverage for a company and/or its products, often done through press releases and community events. The best publicity causes a public commotion; often bad publicity gains more attention than good.

6. Promotions – Spread the Word

Promotions is the routine of getting your business seen. This is often accomplished by imprinting your logo on a pen, keychain, Frisbee or water bottle or by sponsoring specific events. Partnering with another business will spread out the costs as well as your reach.

Now that you truly understand the tools available to you and know the most beneficial order to proceed with them, you can rest assured that you can effectively get the word out about your business and have customers lining up at your door with moola in hand.

© Castle Montone, Limited

Author and Brand Visioneer, Kim Castle teaches entrepreneurs and small business owners how to tap into the full power of their business— the power behind their brand. If you want to experience clarity all the way to the bank™ go to www.whybrandu.com